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Don Merritt

@donmerritt

Resolution Specialist at Optum Specialty Pharmacy resolving insurance and medication coverage issues for members and pharmacies.

United States

Message

What I'm looking for

I'm seeking unique professional opportunities that use my specialty skills and help me advance in new career ventures.

At Optum Specialty Pharmacy, I help members resolve issues with active insurance policies and medication coverage. I verify eligibility with insurance clients and approve Prior Authorizations.

I also assist pharmacies with prescription processing and coverage or pricing differences, and mentor new employees during orientation and their initial probation period. Earlier, at University of Chicago Medical Center, I filled medication orders and delivered medication to hospital units.

Experience

Work history, roles, and key accomplishments

Resolution Specialist

Optum Specialty Pharmacy

Jan 2009 - Jan 2026 (17 years)

Helped members resolve issues on active insurance policies and medication coverage, verified member eligibility, and approved prior authorizations. Assisted pharmacies with prescription processing and mentored new employees during orientation.

Insurance Verification Prior Authorizations Prescription processing Customer Service Mentorship

Pharmacy Technician

University of Chicago Medical Center

Jan 2008 - Dec 2008 (11 months)

Filled pharmaceutical orders for oral medications and IVs, delivered medication to all hospital units, and developed strong working relationships with pharmacists and technicians.

Pharmaceutical Compounding IV Preparation Medication Delivery Teamwork