Domingo Carbonell
@domingocarbonell
Experienced professional in Customer Service, Sucess and Customer Management.
What I'm looking for
As a seasoned Customer Service professional with a strong background in leadership, I've honed my skills in resolving complex issues and providing top-notch support to clients and teams alike. With a proven track record of success in various industries, including food delivery, roofing, and insurance, I'm confident in my ability to analyze problems and implement effective solutions.
Throughout my career, I've demonstrated exceptional communication skills, both written and verbal, and have a keen sense of conflict resolution. My experience in tech support, quality analysis, and team management has equipped me with the skills to navigate challenging situations and drive results.
I'm a natural leader with a passion for coaching and mentoring, and I thrive in fast-paced environments where no two days are ever the same. With a strong work ethic and an unwavering commitment to excellence, I'm poised to make a meaningful impact in my next role.
Experience
Work history, roles, and key accomplishments
Growth Assistant
Future Foods / Otter
Mar 2023 - Nov 2024 (1 year 8 months)
Troubleshoot application of restaurant owners, provide resolution regarding their account, and resolve issues involving other delivery platforms.
SMA Support services
Roofing
Oct 2022 - Dec 2022 (2 months)
Handle roofer issues and follow up with home owner requests.
Senior Agent
Car Next Door
Apr 2021 - Sep 2022 (1 year 5 months)
Provide tech support for car owners, escalate issues with security team, and troubleshoot application with car owners.
Senior Agent
Manulife
Jan 2020 - Jan 2022 (2 years)
Handle calls, follow ups on contracts, review policies for insurance, and transfer tickets to other teams.
Senior Quality Analyst
Concentrix
Jun 2017 - Sep 2018 (1 year 3 months)
Perform call mining, bi-weekly business reviews, process alignment, coaching, and team huddles.
Education
Degrees, certifications, and relevant coursework
Domingo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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