Domingo CarbonellDC
Open to opportunities

Domingo Carbonell

@domingocarbonell

Experienced professional in Customer Service, Sucess and Customer Management.

Philippines

What I'm looking for

Seeking a challenging role that leverages my troubleshooting expertise and leadership skills to drive results and growth.

As a seasoned Customer Service professional with a strong background in leadership, I've honed my skills in resolving complex issues and providing top-notch support to clients and teams alike. With a proven track record of success in various industries, including food delivery, roofing, and insurance, I'm confident in my ability to analyze problems and implement effective solutions.

Throughout my career, I've demonstrated exceptional communication skills, both written and verbal, and have a keen sense of conflict resolution. My experience in tech support, quality analysis, and team management has equipped me with the skills to navigate challenging situations and drive results.

I'm a natural leader with a passion for coaching and mentoring, and I thrive in fast-paced environments where no two days are ever the same. With a strong work ethic and an unwavering commitment to excellence, I'm poised to make a meaningful impact in my next role.

Experience

Work history, roles, and key accomplishments

CD

Senior Agent

Car Next Door

Apr 2021 - Sep 2022 (1 year 5 months)

Provide tech support for car owners, escalate issues with security team, and troubleshoot application with car owners.

MA

Senior Agent

Manulife

Jan 2020 - Jan 2022 (2 years)

Handle calls, follow ups on contracts, review policies for insurance, and transfer tickets to other teams.

CO

Senior Quality Analyst

Concentrix

Jun 2017 - Sep 2018 (1 year 3 months)

Perform call mining, bi-weekly business reviews, process alignment, coaching, and team huddles.

Education

Degrees, certifications, and relevant coursework

Domingo hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Philippines

Authorized to work in

Interested in hiring Domingo?

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