Dom Holt
@domholt
I troubleshoot surveillance systems, networks, and end-user technical issues.
United StatesWhat I'm looking for
At Speco Technologies, I provide Tier 1–2 support for surveillance systems, including IP cameras, DVRs, NVRs, and remote viewing software.
I diagnose network connectivity, video streaming, firmware, setup, account configuration, and remote integration issues while handling 60+ customer calls each week. I also partner with engineering and QA to document recurring software issues and train new team members on troubleshooting workflows.
My background also includes technical and analytical support for AML transaction-monitoring systems at Habib Bank Limited and marketing technology platforms at MetroPlus Health. I'm CompTIA Security+ certified and focused on cybersecurity, network support, incident response, and helping users resolve complex technical challenges.
Experience
Work history, roles, and key accomplishments
Tech Support Agent
Speco Technologies
Jan 2024 - Present (2 years 8 months)
Provided Tier 1–2 technical support for surveillance systems, diagnosing network and hardware issues. Handled 60+ customer support calls weekly and trained new team members.
Anti-Money Laundering Analyst
Habib Bank Limited
Jan 2018 - Jan 2021 (3 years)
Provided technical and analytical support for transaction monitoring systems, ensuring uptime and accuracy. Conducted data diagnostics and root-cause analysis for AML software systems.
Associate Director of Marketing
MetroPlus Health
Jan 2015 - Jan 2018 (3 years)
Supported CRM, analytics, and marketing platforms, troubleshooting technical issues in real time. Trained staff and vendors on marketing technologies and data systems.
Education
Degrees, certifications, and relevant coursework
Cybersecurity Certificate, Cybersecurity
Completed the Google Cybersecurity Certificate program in November 2023.
Columbia University
Cybersecurity Professional Certificate, Cybersecurity
Completed a Cybersecurity Professional Certificate program at Columbia University in August 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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