At Foundever, I provided live chat support to Cash App users, helping with account-related questions and app functionality.
I assisted with payments, transactions, and charges, and resolved customer complaints, disputes, and refund requests.
I handled high-volume chats while supporting multiple customers at once and maintaining quality and efficiency standards.
I monitored performance metrics including CSAT, response time, and resolution time, and followed company protocols to support customer satisfaction. I speak Spanish natively and have advanced English.
