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Divyank sharma

@divyanksharma1

Technical Support professional with Apple process experience at Teleperformance and hands-on app operations for GetFit, from testing to Play Store releases.

India

Message

What I'm looking for

I'm seeking a role in Technical Support, Customer Support, or App Operations.

At Teleperformance, I supported Apple customers with technical, account, and service-related issues. I identified problems and provided clear, step-by-step troubleshooting.

I also handled escalations and followed ticketing, documentation, and quality procedures while working with support teams.

On GetFit, a school-focused wellness app, I managed app operations across role-based dashboards for students, trainers, and instructors. I used AI-assisted workflows to work with Flutter and Dart modules, review code, debug issues, and integrate features.

I configured Firebase services and handled testing, error-log monitoring, build troubleshooting, and Google Play Console release requirements for production-ready builds.

Experience

Work history, roles, and key accomplishments

Current

App Operations & Project Lead

Current

GetFit

Apr 2024 - Present (2 years 6 months)

Designed and managed the end-to-end development of a school-focused wellness app with role-based dashboards. Integrated Firebase services and handled operational tasks including Firestore security rules, Crashlytics monitoring, and release management.

Flutter Firebase Dart Google Play Developer Console Firestore Crashlytics VSCode AI assisted Development Manual Testing Bug Reporting

Customer Support Associate

Teleperformance

Nov 2022 - Feb 2024 (1 year 3 months)

Provided technical, account, and service support for Apple customers in a high-volume environment. Followed strict documentation and ticketing procedures while maintaining professional communication during escalations.

Technical Troubleshooting Root Cause Analysis Escalation Handling Ticket Documentation User Support Process Adherence