At HCL Tech USA, I manage the end-to-end administrative lifecycle of dispute resolution for a financial services client, applying state and federal policy to operational processes. I prepare clear briefings, coordinate provider negotiations, review claim eligibility, and keep documentation and evidence aligned with regulatory deadlines.
Previously at Mphasis, I supported regulatory affairs and compliance for a healthcare payer, collaborating with attorneys and stakeholders on dispute-resolution research, provider communications, and legislative developments. At Centene, I analyzed Medicaid and Medicare claims, member, and provider data using SQL and Tableau, improving consistency across 15+ recurring operational reports.
I've also built regulatory tracking frameworks and dispute-resolution dashboards that improved compliance by 30% and gave leadership real-time visibility into volumes, deadlines, and resolution status.
