Diribe Annabel
@diribeannabel
Customer support specialist in banking who supported onboarding for over 100 customers monthly.
NigeriaWhat I'm looking for
At ALPHA MORGAN BANK, I serve as a point of contact for commercial banking clients, responding to account inquiries and coordinating service requests.
I coordinate client onboarding, account documentation and digital banking access, while following internal compliance procedures.
At ZENITH BANK PLC, I guided customers through account and digital banking issues as Customer Service Manager, coordinating frontline service and supporting consistent handling of requests and escalations.
Earlier at ZENITH BANK PLC, I supported onboarding for over 100 customers monthly and assisted with internet banking, electronic payments and account maintenance. I'm seeking fully remote international customer support and customer experience roles.
Experience
Work history, roles, and key accomplishments
Relationship Manager, Commercial Banking
Alpha Morgan Bank
Jul 2026 - Present (4 months)
Serve as a point of contact for commercial banking clients, responding to account inquiries and coordinating service requests. Coordinate client onboarding, account documentation, and digital banking access while following internal compliance procedures.
Customer Service Manager
Zenith Bank Plc
Oct 2025 - Jul 2026 (9 months)
Coordinated frontline customer service activities and supported consistent handling of customer requests and escalations. Guided customers through complex account and digital banking issues, collaborating with operations and compliance teams when needed.
Customer Service Officer
Zenith Bank Plc
Sep 2021 - Sep 2025 (4 years)
Supported onboarding of over 100 customers monthly, guiding clients through account opening and documentation requirements. Resolved account inquiries and complaints, escalating complex issues to relevant teams and communicating progress to customers.
Education
Degrees, certifications, and relevant coursework
Pan-Atlantic University
Bachelor's degree, Marketing Communications
Studied Marketing Communications at Pan-Atlantic University, completing in 2020.
Babcock University
Bachelor's degree, Mass Communication
Studied Mass Communication at Babcock University, completing in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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