Dipesh Kumar Bantawa

Led digital transformation across 5 sister companies, reducing operational costs by 30% and improving system uptime from 97% to 99.9% through cloud services and automation. Managed IT infrastructure, centralized help-desk operations, security/compliance, vendor management, and 99.9% backup/DR readiness.

Provisioned 200+ VPLS circuits and resolved 100+ WiFi issues, while validating configurations for 500+ network elements and supporting 300+ site setups via OLT creation. Monitored FTTH health for 1+ million subscribers to maintain 99.9% uptime, and developed 10+ monitoring scripts/dashboards.

Improved international traffic exchange by increasing network capacity utilization by 25% through DWDM network design using 40+ wavelengths at IXP points. Enhanced cross-border reliability to 96.999% availability, reduced fault resolution time by 35%, and cut round-trip latency by up to 15% via DWDM tuning and vendor coordination.

Provided Level 2 Layer 2 technical support by diagnosing issues reported by telephone ITSRs and escalating unresolved problems to NOC, server, and programming teams. Monitored the GPON network, supported agent training, and maintained detailed issue/optical link records with timely escalations.

Handled customer and non-customer inquiries via social media, providing technical, sales, and account-related support from a single platform. Escalated complaints and collected feedback for branch/department follow-up while maintaining accurate records in the system and Google Sheets.

Grade: CGPA: 6.98

Activities and societies: Coursework included Cloud Computing, High Performance Computing, Artificial Intelligence, Machine Learning, Web Development, and Data Science.

Earned a Bachelor of Computer Application with coursework in cloud computing, high performance computing, artificial intelligence, machine learning, web development, and data science.