Dinalva Santos
@dinalvasantos
Bilingual training instructor at Foundever™ who trained and certified more than 120 agents.
BrazilWhat I'm looking for
At Foundever™, I worked as an Intrutor de Treinamento Bilíngue and trained and certified more than 120 agents.
As an Analista de Treinamento e Desenvolvimento Jr. BI, I contributed to training and development work. I also created practical manuals and support materials using Confluence.
Earlier at Foundever™, I handled bilingual ombudsman support, following customer service experience by phone and email. I’m open to remote opportunities in corporate training, customer service, or call center operations.
Experience
Work history, roles, and key accomplishments
Intrutor de Treinamento Bilíngue
Foundever™
May 2025 - Aug 2026 (1 year 3 months)
Worked as Intrutor de Treinamento Bilíngue at Foundever™.
Analista de Treinamento e Desenvolvimento Jr. BI
Foundever™
Aug 2025 - Feb 2026 (6 months)
Worked as Analista de Treinamento e Desenvolvimento Jr. BI at Foundever™.
Agente de Ouvidoria Bilíngue
Foundever™
Dec 2024 - May 2025 (5 months)
Worked as Agente de Ouvidoria Bilíngue at Foundever™.
Operador de produção
Electrolux Group
Aug 2023 - Dec 2024 (1 year 4 months)
Worked as Operador de produção at Electrolux Group.
Education
Degrees, certifications, and relevant coursework
Dona Maria Marcelina da Silva Oliveira
Ensino Médio
2006 - 2018
Tenho perfil direto e objetivo: com o uso de dados e informações, e costumo apresentar ideias bem articuladas em formato lógico, com alto senso crítico e facilidade para debates.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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