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DS@dimplesundrani
Product manager with expertise in client management and growth strategies.
IndiaI am a product manager with over 2 years of experience in client management, funnel optimization, and product strategy. My journey has been marked by a commitment to building strong relationships and creating effective onboarding and support systems. I thrive in fast-paced startup environments, where I have successfully led customer-focused teams to drive growth and enhance client satisfaction.
At Digital Azadi, I spearheaded initiatives that resulted in a 24% increase in conversion rates and maintained a 90%+ query resolution rate. My role involved analyzing client feedback and drop-off data to optimize onboarding processes, ensuring a seamless experience for users. I am passionate about leveraging data and insights to inform product development and strategy, and I am eager to deepen my expertise in B2B SaaS while exploring opportunities in Sales and Customer Success.
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Work history, roles, and key accomplishments
Digital Azadi
Jul 2024 - Present (1 year 4 months)
Led Support and Onboarding Teams to drive consistent client satisfaction and team performance. Implemented a centralized system to track employee performance and student lifecycle, streamlining productivity monitoring, onboarding, and support ticket management.
Digital Azadi
Jul 2023 - Present (2 years 4 months)
Led the development of onboarding and support processes based on real-time user feedback and product usage analysis. Analyzed client drop-off data to optimize onboarding steps and reduce churn during early activation.
Digital Azadi
Jul 2021 - Present (4 years 4 months)
Joined as the first employee and worked directly with the founder across product, marketing, and operations. Managed a 20,000+ student community with structured engagement systems and feedback loops.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2020 - 2023
Grade: 9.2 CGPA
Completed a Bachelor of Business Administration degree. Achieved a CGPA of 9.2.
Higher Secondary Certification, General Studies
2018 - 2020
Grade: 81.38 %
Obtained a Higher Secondary Certification with a strong academic performance. Achieved 81.38%.
IndiaYou can contact Dimple and 90k+ other talented remote workers on Himalayas.
Message Dimple
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