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Dimple Sundrani

@dimplesundrani

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Product manager with expertise in client management and growth strategies.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in a dynamic environment.

I am a product manager with over 2 years of experience in client management, funnel optimization, and product strategy. My journey has been marked by a commitment to building strong relationships and creating effective onboarding and support systems. I thrive in fast-paced startup environments, where I have successfully led customer-focused teams to drive growth and enhance client satisfaction.

At Digital Azadi, I spearheaded initiatives that resulted in a 24% increase in conversion rates and maintained a 90%+ query resolution rate. My role involved analyzing client feedback and drop-off data to optimize onboarding processes, ensuring a seamless experience for users. I am passionate about leveraging data and insights to inform product development and strategy, and I am eager to deepen my expertise in B2B SaaS while exploring opportunities in Sales and Customer Success.

Experience

Work history, roles, and key accomplishments

Current

Product Manager - Core Team

Current

Digital Azadi

Jul 2024 - Present (1 year 1 month)

Led Support and Onboarding Teams to drive consistent client satisfaction and team performance. Implemented a centralized system to track employee performance and student lifecycle, streamlining productivity monitoring, onboarding, and support ticket management.

Salesforce HubSpot Freshdesk Zoho ClickUp Notion Figma SQL Zapier Pabbly

Associate Product Manager

Digital Azadi

Jul 2023 - Present (2 years 1 month)

Led the development of onboarding and support processes based on real-time user feedback and product usage analysis. Analyzed client drop-off data to optimize onboarding steps and reduce churn during early activation.

CRM Product Management Data Analysis Marketing Automation Lead Qualification User Analysis A B Testing Market Research Customer Success

Community Manager

Digital Azadi

Jul 2021 - Present (4 years 1 month)

Joined as the first employee and worked directly with the founder across product, marketing, and operations. Managed a 20,000+ student community with structured engagement systems and feedback loops.