Dima WinebergDW
Open to opportunities

Dima Wineberg

@dimawineberg

Highly motivated professional skilled in customer support and cybersecurity.

Serbia

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering strong client relationships in a dynamic environment.

I am a highly motivated and customer-focused professional with extensive experience in technical support and cybersecurity. My journey began in customer support at ISRACARD, where I honed my skills in managing client accounts, processing orders, and ensuring customer satisfaction. I take pride in my ability to identify user needs and deliver effective solutions, which has helped me build strong, long-term relationships with clients.

Currently, I am working as a Cyber Security Engineer at CyberOps-Global, where I monitor and analyze cybersecurity threats, configure information protection systems, and conduct diagnostics of security incidents. My role involves not only technical expertise but also engaging with clients to understand their needs and present tailored solutions. I am dedicated to continuous learning and improvement, ensuring that I stay updated with the latest trends and technologies in the cybersecurity field.

Experience

Work history, roles, and key accomplishments

CY
Current

Cyber Security Engineer

CyberOps-Global

Apr 2023 - Present (2 years 2 months)

Monitoring cybersecurity threats, configuring protection systems, and conducting diagnostics of security incidents. Engaged in developing security policies, preparing reports, and building client relationships to enhance the company's services.

IS

Customer Support Specialist

ISRACARD

Jan 2020 - Apr 2023 (3 years 3 months)

Provided technical assistance for account activation and usage, managed customer orders, and ensured high satisfaction through effective communication. Resolved inquiries related to payments and documented interactions to improve customer support efficiency.

Education

Degrees, certifications, and relevant coursework

CY

CyberOps-Global

Cyber Security

2023 -

AC

Amal High-school and Technology College

Cyber Security

2014 -

Tech stack

Software and tools used professionally

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Dima Wineberg - Cyber Security Engineer - CyberOps-Global | Himalayas