Dima Wineberg
@dimawineberg
Highly motivated professional skilled in customer support and cybersecurity.
What I'm looking for
I am a highly motivated and customer-focused professional with extensive experience in technical support and cybersecurity. My journey began in customer support at ISRACARD, where I honed my skills in managing client accounts, processing orders, and ensuring customer satisfaction. I take pride in my ability to identify user needs and deliver effective solutions, which has helped me build strong, long-term relationships with clients.
Currently, I am working as a Cyber Security Engineer at CyberOps-Global, where I monitor and analyze cybersecurity threats, configure information protection systems, and conduct diagnostics of security incidents. My role involves not only technical expertise but also engaging with clients to understand their needs and present tailored solutions. I am dedicated to continuous learning and improvement, ensuring that I stay updated with the latest trends and technologies in the cybersecurity field.
Experience
Work history, roles, and key accomplishments
Cyber Security Engineer
CyberOps-Global
Apr 2023 - Present (2 years 2 months)
Monitoring cybersecurity threats, configuring protection systems, and conducting diagnostics of security incidents. Engaged in developing security policies, preparing reports, and building client relationships to enhance the company's services.
Customer Support Specialist
ISRACARD
Jan 2020 - Apr 2023 (3 years 3 months)
Provided technical assistance for account activation and usage, managed customer orders, and ensured high satisfaction through effective communication. Resolved inquiries related to payments and documented interactions to improve customer support efficiency.
Education
Degrees, certifications, and relevant coursework
CyberOps-Global
Cyber Security
2023 -
Amal High-school and Technology College
Cyber Security
2014 -
Availability
Location
Authorized to work in
Job categories
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