Open to opportunities

Dimani Fludd

@dimanifludd

Message

Senior client success professional who turns customer pain points into measurable outcomes.

United States

Message

What I'm looking for

I’m looking for a client/customer-focused role where I can use consultative problem-solving to drive CSAT and conversion, coach and support teams, and continuously learn—so customers get real value through measurable outcomes.

I’m a Senior Client Success Specialist with a consultative, client-centric approach—built to understand pain points, recommend solutions, and educate customers to maximize product value.

At Indeed-Remote, I’ve become a product expert across an ever-growing suite of products, driving Clients Centric KPIs such as CSAT and Conversion. I thrive in team-centered, fast-moving environments where continuous learning and experimentation guide how I troubleshoot issues and propose practical solutions.

Earlier in my career, I supported admissions and customer outcomes through data-driven follow-up, from collecting and inputting inquiries into a student information system to rescheduling missed appointments. I also bring banking and call-center strengths—handling complex transactions, proactively engaging customers, identifying potential fraud/risky accounts, and resolving issues through clear communication and timely processing.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Specialist

Current

Indeed

Jun 2021 - Present (5 years)

Provided consultative support to understand client pain points and recommend solutions. Served as a product expert, educated clients to drive value, and worked toward client-centric KPIs including CSAT and conversion.

Client Success Consultative Selling Product Expert Client Training CSAT Conversion Optimization Troubleshooting Team Collaboration Remote Customer Support

Senior Admissions Representative

Stone Academy

Jul 2020 - May 2021 (10 months)

Collected and entered prospective student information into the student information system and routed leads to admissions staff. Confirmed appointments, followed up on missed meetings to reschedule, and met performance/service objectives in a fast-paced call center environment.

Admissions Support Data Entry Student Information System Appointment Scheduling Lead Routing Customer Service Call Center Operations

Personal Banker

Wells Fargo

Mar 2019 - May 2020 (1 year 2 months)

Handled complex customer transactions across multiple systems with a strong service focus. Proactively engaged customers via phone and email, followed policies and regulations, and identified potential fraud or risky accounts to prevent loss.

Customer Service Complex Transactional Systems Phone Outreach Regulations Fraud Detection

Universal Banker

Webster Bank

Aug 2017 - Mar 2019 (1 year 7 months)

Supported banking center operational excellence by contributing to satisfactory risk assessments and audits. Used product knowledge to support cross-sell opportunities and demonstrated leadership through coaching associates and assisting branch leadership with day-to-day operations.

Risk Assessment Audit Support Cross Selling Coaching Operational Excellence Team Leadership Customer Service

Call Center Representative

AAA Northeast

Mar 2014 - Aug 2016 (2 years 5 months)

Placed outbound retention calls to potential and lapsed members and performed research to update member contact information, generating mailings when needed. Took inbound calls, explained membership benefits, sold memberships and upgrades, and handled change requests through issue escalation and problem resolution.

Customer Service Membership Sales