Diego Archila

I’m a COORDINADOR DE CAPACITACIÓN with deep expertise in designing corporate training processes, developing talent, and managing organizational knowledge. I bring an empathetic, detail-oriented approach, combining teamwork and assertive communication to turn learning into measurable service improvement.

In my leadership roles, I developed customer service strategies across stores at a national level, and I’m proud of results like a 15% increase in store sales and higher client service quality ratings. I also coordinated training programs that reached all stores nationwide, including structuring a self-sustaining training system and building a full pedagogical support structure.

I’m experienced in end-to-end onboarding and talent processes—recruitment, selection, and induction—and I design competency-based training initiatives. From technical training aligned with strategic partners to call-center and phone service protocols, I focus on practical learning that equips teams to perform, while supporting continuous improvement through recognized methodologies and certifications.