Open to opportunities

Diana Rossy R

@dianarossyr

I build trusted customer relationships and accurate banking and finance operations across transactions, reporting, and compliance.

Indonesia

Message

What I'm looking for

I'm looking to contribute my results-oriented experience in finance or banking operations, supporting accurate transactions, financial administration, regulatory compliance, and strong customer relationships.

I've supported banking customers and branch performance at PT Bank Sinarmas Tbk, managing portfolios, acquiring customers, and recommending relevant banking products based on customer needs.

As a Teller and Customer Service professional, I processed deposits, withdrawals, transfers, and payments in line with SOP and BI/OJK regulations. I also maintained relationships with more than 50 active customers and supported digital banking adoption through consultative service.

Earlier finance and administrative roles at PT Persada Mandiri Sentosa and PT CAD Solusindo involved invoices, transaction reconciliation, financial reporting, expense verification, reimbursements, and project documentation. I bring more than 10 years of combined experience in finance, banking operations, customer service, and relationship management.

Experience

Work history, roles, and key accomplishments

Relationship Manager

PT Bank Sinarmas Tbk

Feb 2025 - Jul 2026 (1 year 5 months)

Developed and maintained customer portfolios through relationship management, acquisition, retention, and cross-selling. Improved customer engagement by analyzing needs and recommending banking products.

Relationship Management Customer Acquisition Customer Retention Cross Selling Customer Needs Analysis Product Presentations Sales Target Achievement

Teller & Customer Service

PT Bank Sinarmas Tbk

Jan 2019 - Jan 2025 (6 years)

Processed daily banking transactions accurately in accordance with SOP and BI/OJK regulations. Supported branch sales performance by achieving product sales targets through cross-selling.

Banking Operations Teller Operations Cash Handling Transaction Verification Customer Service Cross Selling Digital Banking Regulatory Compliance

Finance Staff & Sales Administrator

PT Persada Mandiri Sentosa

Jan 2013 - Dec 2018 (5 years 11 months)

Supported accurate financial administration by preparing invoices, reconciling transactions, and maintaining daily financial reports. Improved data accuracy for sales and operational processes.

Financial administration Invoice Processing Reconciliations Financial Reporting Data Accuracy Sales Administration

Finance Staff & Project Administrator

PT CAD Solusindo

Oct 2011 - Dec 2012 (1 year 2 months)

Supported accurate project financial administration by maintaining financial documentation and completing administrative processes on time. Ensured compliance with company policies by verifying expense claims and processing reimbursements.

Financial administration Documentation Expense Claim Verification Reimbursement Processing Data Verification Compliance