Open to opportunities

Diana Jarvis

@dianajarvis

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Experienced adjudication analyst with a decade in the pharmaceutical industry.

Zimbabwe

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for professional growth.

With over 10 years of experience in the pharmaceutical industry, I have developed a diverse skill set that includes problem solving, process improvement, and effective communication. My journey has equipped me with the ability to build strong business relationships and enhance customer service, ensuring that client needs are met with precision and care.

In my current role as an Adjudication Analyst at ConnectiveRx, I have successfully created client-approved business rules documents and recommended program rule changes to enhance our services. I take pride in my proactive approach, having built processes for effective communication and quality control, which have significantly improved our team's efficiency. My commitment to excellence is reflected in my ability to identify programming errors and ensure the accuracy of our affordability programs.

Throughout my career, I have also gained valuable experience in claims processing and international pricing support. My educational background, with a Bachelor of Arts in Spanish, complements my professional skills, allowing me to communicate effectively with a diverse clientele. I am passionate about leveraging my expertise to contribute positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

Current

Experienced Adjudication Analyst

Current

ConnectiveRx

Sep 2015 - Present (9 years 10 months)

Created client-approved business rules documents, recommending program rule changes to meet client needs and ensuring successful program implementation. Developed processes for communicating program completion dates to program managers and created spreadsheets for upcoming programs.

Problem Solving Process Improvement Quality Control User Acceptance Testing Data Analysis Microsoft Excel Communication Skills Project Management Documentation

Claims Processor

ConnectiveRx former PSKW

Jun 2014 - Present (11 years 1 month)

Processed claims in the appropriate adjudication system for designated clients. Generated correspondence to request missing information necessary to complete manual claims.

Claims Processing Customer Service Data Entry Problem Solving Communication Skills

International Pricing Sales Support

Wayside Technology

Jan 2012 - Present (13 years 6 months)

Managed international price files and vendor discount lists. Generated and distributed all international price lists to the helpdesk.

Data Management Vendor Relations Microsoft Excel Communication Skills

Call Specialist (Call Center)

Telesearch (NJ 211 First Call to Help)

Apr 2011 - Present (14 years 3 months)

Tracked emails and recorded client information, maintaining confidentiality. Provided customer service by understanding and addressing unique client needs.

Customer Service Data Entry Communication Skills Problem Solving Database Management

Switch Board Operator/Register

Hackettstown Regional Hospital

Managed hospital codes and alarms, receiving and transmitting messages. Prepared and instructed on hospital safety codes.

Data Entry Communication Skills Patient Registration Database Management

Education

Degrees, certifications, and relevant coursework

Monmouth University

Bachelor of Arts, Spanish

Completed a Bachelor of Arts degree with a concentration in Spanish. The program focused on developing proficiency in the Spanish language and understanding Hispanic cultures.