At Tattva CX LLP, I lead a team of over 20 agents managing key projects. I monitor team performance and provide suggestions and training to improve team efficiency.
At Tech Mahindra, I was an Assistant Team Lead for the Three UK Service project, managing a team of 15+ agents. I received the Best Leader of the Year award from Tech Mahindra in collaboration with Three Global Services UK.
In my projects, I led Zendesk Suite implementation and optimization, which improved response times by 25%, and Zendesk AI implementation, which reduced ticket resolution time by 40%. I also configured Maestro to align with organizational needs, improving team productivity by 30%.
