dhaval patel
@dhavalpatel5
Senior Executive turning customer support and fraud risk into measurable growth.
IndiaWhat I'm looking for
I’m a seasoned Senior Executive at Vodafone Intelligent Solutions in India, with experience spanning customer care and administrative operations across regions. I started in the UK pay monthly webchat consumer care role, then expanded into Ireland voice and email business customer support, and now I’m positioned in the Ireland back-office process as an SME Admin.
I bring deep expertise in customer support, fraud prevention, risk analysis, and strategic planning—always focused on clear communication, conflict resolution, and data-informed decisions. I’ve driven measurable results, including exceeding sales targets by 30% annually, boosting customer retention by 25%, and improving forecasting accuracy by 20%.
I also lead cross-functional work to streamline operations and elevate service quality, reducing costs by 15% while enhancing customer satisfaction. From process improvement and customer relationship management to vendor management, project reporting, and digital transformation (40% online sales growth), I’m committed to building secure environments and continuous improvement through mentorship and proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Served in UK consumer care and then in Ireland voice/back-office SME admin roles, managing business customer communications and resolving complex support and administrative issues. Exceeded sales targets by 30% annually, increased customer retention by 25%, reduced operating costs by 15%, and drove 40% online sales growth.
Customer Support Associate
Unipath Ahmedabad Solutions LLP
May 2021 - Mar 2024 (2 years 10 months)
Assisted customers with inquiries, resolved issues, and accurately documented interactions in a support ticketing system. Escalated complex cases to senior staff and helped improve service processes through FAQs and troubleshooting guidance.
Fraud Prevention Representative
Ttec India
Mar 2019 - Apr 2021 (2 years 1 month)
Monitored transactions for fraudulent activity, investigated suspicious behavior, and escalated findings to management. Used fraud detection tools to identify anomalies, documented case notes and incident reports, and educated customers on security practices to prevent identity theft.
Education
Degrees, certifications, and relevant coursework
Narnarayan Shastri Institute of Technology
Bachelor of Civil Engineering, Civil Engineering
2012 - 2017
Grade: GPA 3.8/4.0
Activities and societies: Participated in national engineering competitions, winning 2nd place.
Earned a Bachelor of Civil Engineering (Civil Engineering) with Honors and a GPA of 3.8/4.0. Completed a capstone project on sustainable infrastructure and was named to the Dean's List for three consecutive years.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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