Dharmadevi Udayakumar

I am a highly dedicated IT Service Desk Analyst with a strong background in technical support, troubleshooting, and cross-functional collaboration. With a Post-Baccalaureate Diploma in Business Analytics and extensive experience in customer success, I excel at managing stakeholder relationships and driving the successful onboarding and integration of technology solutions. My problem-solving mindset and strong communication skills enable me to contribute to continuous improvement, making me an asset in any implementation-focused, customer-facing role.

Currently, I work at Buchanan Technologies, where I swiftly resolve complex technical issues while maintaining high SLA standards and providing exceptional customer service. My collaborative approach with Sales, Engineering, and Support teams has led to improved customer engagement and satisfaction. I have successfully designed and executed comprehensive support strategies that align with customer business objectives, enhancing IoT platform usage and overall service delivery.

Previously, as a Business Analyst at Delosys Info Pvt Ltd, I identified business needs and implemented data-driven solutions to improve efficiency. My leadership in guiding cross-functional teams through project execution ensured alignment with business objectives and high-quality results. I am passionate about fostering positive relationships with clients and continuously seeking opportunities for process improvement to enhance service delivery.