Dhanush gowda
@dhanushgowda
Senior Business Systems Analyst at Epsilon, advancing Citi’s loyalty-platform migration across APIs, reporting, and integrations.
IndiaWhat I'm looking for
At Epsilon, I own the Cloud APIs, Reports & Emails workstream for the Citi ThankYou-to-EPCL loyalty-platform migration. I translate partner and business needs into API requirements, acceptance criteria, test strategies, and delivery gates.
I analyze REST contracts, JSON structures, OAuth flows, and database mappings, validating expected behavior with Postman and SQL. I also defined readiness gates that strengthen requirements-to-test traceability and help surface blockers earlier.
For reporting, I drive Cognos-to-EPCL/Tableau/SnapLogic migration activities and contributed to a reusable SnapLogic framework using configuration-driven pipelines. I also apply Generative AI to requirements documentation and reusable analysis workflows, with analyst review and business validation.
Experience
Work history, roles, and key accomplishments
Business Systems Analyst
Epsilon
Jun 2024 - Present (2 years 5 months)
Owns the Cloud APIs, Reports & Emails workstream for a large-bank loyalty-platform migration, coordinating requirements, design readiness, development dependencies, test preparation, validation, risks, and stakeholder reporting. Drives partner and cloud API delivery from discovery through UAT and business acceptance.
Business Analyst
Exalogic Consulting Pvt. Ltd.
Mar 2021 - Mar 2024 (3 years)
Defined requirements for ERP, CRM, and business-change initiatives, authoring BRDs, functional specifications, epics, features, user stories, and acceptance criteria with traceability in Jira and Confluence. Facilitated stakeholder workshops and supported UAT and business verification.
Marketing Executive
Brigade Hospitality Services Ltd.
Jan 2020 - Dec 2020 (11 months)
Managed digital campaigns, stakeholder communications, and cross-functional coordination. Analyzed campaign performance and prepared reports to support business decisions and customer engagement.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College
MBA, Finance & Marketing
Grade: 8.0 CGPA
MBA in Finance & Marketing with a CGPA of 8.0, completed in May 2019.
Dr. Ambedkar Institute of Technology
B.E., Engineering
Grade: 8.22 CGPA
Bachelor of Engineering with a CGPA of 8.22, completed in July 2016.
Scrum Alliance
CSPO and CSM, Scrum
Certified Scrum Product Owner (CSPO) and Certified ScrumMaster (CSM) certifications.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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