At Epsilon India, I managed the EPCL loyalty product portfolio for Landmark Group's 10M active members, taking enhancements from requirements through UAT and production deployment. I used SQL and Postman to validate transaction data, offers, and promotions, contributing to a 10% increase in loyalty enrolments.
I've also delivered business analysis for Microsoft's Customer Support & Services BU at Quantum Leap Consulting and integration and reporting solutions at TEK Systems. Across these roles, I translate stakeholder needs into BRDs, FRDs, user stories, process maps, data mappings, and UAT-ready solutions.
