Open to opportunities

Dewjuana Ambersley

@dewjuanaambersley

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Passionate customer service professional transitioning to hospitality.

Turks and Caicos Islands

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What I'm looking for

I am looking for a role in hospitality that values teamwork and customer engagement.

I am a hardworking and passionate individual currently working in the aviation industry, seeking to transition into the hospitality sector. My experience as a Customer Service Agent has equipped me with essential skills such as customer service, problem-solving, and adaptability. I thrive in fast-paced environments and enjoy collaborating with coworkers to foster an engaging work culture.

Throughout my career, I have demonstrated a strong commitment to providing exceptional service. At Flight Support Limited, I manage passenger check-ins and oversee ticketing and boarding procedures, ensuring a seamless travel experience. My previous role as a Passenger Service Agent at Goddard’s Catering Group allowed me to hone my active listening and interpersonal skills, which I believe are crucial in the hospitality industry.

With a solid educational background, including an Associate's degree in Business Administration, I am eager to leverage my strengths in customer service and teamwork to contribute positively to a dynamic hospitality team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Flight Support Limited

Nov 2023 - Present (1 year 10 months)

Checked passengers and their luggage into their respective flights while multitasking in a fast-paced environment. Oversaw ticketing, boarding gate procedures, and ramp activities.

Customer Service Ticketing Upselling Attention To Detail Teamwork Communication Time Management

Passenger Service Agent

Goddard's Catering Group

Feb 2022 - Oct 2023 (1 year 8 months)

Rescheduled flights and aided with alternative travel arrangements in case of irregular operations. Provided a prominent level of customer service by engaging each passenger, using active listening and interpersonal skills.

Customer Service Problem Solving Communication Interpersonal Skills Active Listening

Cashier/Secretary

Kani's Enterprise

Aug 2018 - Jan 2022 (3 years 5 months)

Operated cash register for various transactions and processed refunds and exchanges per company policy. Addressed customer demands and made product recommendations to increase sales and satisfaction.

Customer Service Sales Problem Solving Communication Time Management

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Associate's degree, Business Administration

2018 - 2020

Pursued an Associate's degree in Business Administration, gaining foundational knowledge in business principles and practices. Developed skills relevant to the business sector.

William Knibb Memorial High School

High School Diploma, General Studies

2013 - 2018

Activities and societies: Achieved 8 CXC Subjects: English Language, English Literature, Mathematics, Spanish, History, Information Technology, Principles of Business, Human and Social Biology

Completed secondary education with a focus on a broad range of subjects including English Language, Mathematics, and Sciences. Achieved 8 CXC subjects, demonstrating a strong academic foundation.