Open to opportunities

Aleah Whilby

@aleahwhilby

Message

Dedicated customer service representative with strong communication skills.

Turks and Caicos Islands

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated customer service representative with extensive experience in various roles, including accounting and client experience. My journey began at RocoCito LTD, where I honed my skills in financial data management while providing exceptional customer service. I take pride in my ability to analyze and report financial data accurately, ensuring that the company operates smoothly.

Throughout my career, I have worked with notable organizations such as Ibex Global Services and Sutherland Global Services, where I excelled in resolving customer inquiries and complaints. My commitment to providing excellent service has allowed me to build strong relationships with clients, ensuring their needs are met efficiently. I am passionate about helping others and thrive in fast-paced environments where I can multitask and problem-solve effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Dash Delivery Services

Jun 2024 - Present (1 year)

Handled requests with placing orders for customers. Ensured efficient and accurate order processing.

Order Processing Customer Service Data Entry Communication Problem Solving

Client Experience Agent

Sutherland Global Services

Jul 2023 - Present (1 year 11 months)

Assisted in handling inquiries about account balances, payments due, and other concerns. Provided support to clients regarding their experience with the company.

Client Relations Account Management Payment Processing inquiry handling Customer Satisfaction

Customer Service Representative

Ibex Global Services

Oct 2022 - Present (2 years 8 months)

Answered customer questions about the company, products, or services. Resolved customer complaints and directed customers to the right department or supervisor.

Customer Support Product Knowledge Communication Problem Solving

Accountant/Customer Service Representative

RocoCito LTD

Aug 2021 - Present (3 years 10 months)

Answered calls and assisted with the financing of the company. Collected, analyzed, recorded, and reported the financial data of the company.

Financial Reporting Data Analysis Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Ferncourt High Schools

High School Diploma, General Studies

Activities and societies: Physical Education-2, English language-2, Food nutrition and health-2, Customer Engagement-certified, Integrated science-2, Mathematics-2, Biology-2, Caribbean History-3, English Literature-1

Completed a comprehensive high school curriculum with a focus on various subjects including Physical Education, English Language, Food Nutrition and Health, Integrated Science, Mathematics, Biology, Caribbean History, and English Literature. Achieved certifications in Customer Engagement.

Distinction College

Certificate, Front Desk Clerk

Completed training for Front Desk Clerk Level 1 & 2, gaining essential skills for customer service and administrative tasks in a front office environment.