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Devi Kuppuswamy

@devikuppuswamy

Lead Business Analyst at CMA CGM who delivered GETPAID onboarding, data migration, and KPI dashboards for operational decision-making.

India

Message

At CMA CGM, I coordinated agency onboarding and data migration for the GETPAID tool, validated system interfaces and upgrades, and supported deployment readiness and user adoption.

I developed Power BI and Tableau dashboards and KPI reports, using SQL and Microsoft Excel to analyze operational data and support reporting accuracy and business decisions.

At HCL (SSHS), I supervised Accounts Receivable operations and managed a team of 11 across Cash Application, Billing, and Payment Instructions. I also supported a cash allocation function handling approximately USD 7 million daily, maintaining 99% accuracy through daily quality checks.

Experience

Work history, roles, and key accomplishments

Lead Business Analyst

CMA CGM

Feb 2022 - Dec 2025 (3 years 10 months)

Led business and operational activities for onboarding new agencies to the GETPAID tool, coordinated data migration, and developed PowerBI dashboards and KPI reports to support decision-making.

Business Analysis Stakeholder Management Process Improvement Power BI Tableau SQL Excel GetPaid ServiceNow Data Migration UAT KPI Reporting

Team Leader

HCL (SSHS)

Feb 2019 - Jan 2022 (2 years 11 months)

Supervised Accounts Receivable operations, managed a team of 11, and led a major transition process. Handled cash allocation of approximately USD 7 million daily with 99% accuracy.

Accounts Receivable Team Management Cash Application Billing Payments Reconciliations Reporting UAT Project Management

Analyst

BNY Mellon

Oct 2015 - Jul 2018 (2 years 9 months)

Performed quality checks and control-queue activities, validated instructions for trade, cash, derivatives, FX, and corporate actions, and resolved client queries.

Quality Assurance Trade Processing Cash Operations Derivatives FX Corporate Actions Client Query Resolution Access and Authorization Checks Swift

Process Associate

TCS

Jun 2013 - Jul 2015 (2 years 1 month)

Handled incoming payments and asset/fund transfers for Morgan Stanley, validated transfer forms and SWIFT messages, and coordinated with branches to resolve documentation gaps.

Payment Processing Fund Transfers Swift Documentation Coordination Reporting

Administration Executive

IBM

Nov 2011 - Jun 2013 (1 year 7 months)

Coordinated with HR, Access, and Administration teams, supported clients, visitors, and vendors, and managed meeting-room arrangements and office logistics.

Administration Coordination Vendor Management Office Management