dev charles

Developed new, upgraded existing, and supported integration of systems/APIs for daily insurance business processes across six partner countries, including monitoring and performing needed maintenances. Collaborated with system architects to design technical documents for new products and implemented a multichannel integration to Revio, a payment/communication gateway.

Oversaw the deployment and support of all third-party integrations to the Ecobank Group across 36 member countries and internal application integration to the core-banking application (Flexcube). Successfully automated daily processes using Ansible Tower and bash scripting, including traffic switching and server disk space management.

Assessed departmental day-to-day operations to identify possible digitization and automation, developing systems to replace/support them with necessary integrations with the core banking application. Developed a FrontDesk application to reduce user license costs and automated the generation of Loan Pre-Agreement and Offer Letters.

Taught students based on GES ICT curriculum and managed IT Systems for the school. Implemented personally developed School Management System (Adesuabea), Payroll System (MargPayroll), and Employee Attendance Tracking System (TimeGuard), which are still in use.

Responsible for the maintenance and servicing of IT equipment used in vehicle testing. Ensured optimal performance and troubleshooting of hardware and software issues.

Effectively implemented software for clients and provided support onsite and remotely across Ghana. Key tasks involved installation and configuration of Application/Database Servers (IIS, MSSQL, MySQL) and training of client employees on system usage.

Served as a Personnel Assistant and IT Officer during National Service. Assisted with personnel management tasks and provided IT support for the district assembly.

Completed a Bachelor of Science degree in Computer Science at GIMPA. The program provided a strong foundation in computer science principles and practices.

Obtained certification as a Certified Information Systems Auditor through Certified Learning Solutions Ghana Ltd. This certification enhanced expertise in information systems auditing.

Achieved Microsoft Certified Systems Engineer (MCSE) and Networking+ certifications from IPMC. This training focused on system engineering and networking fundamentals.

Completed a certificate program in Computer Hardware and Software Programmes at Newman Int. Prep. Sch. & Megacom Limited. This program provided foundational knowledge in computer systems.

Obtained an SSSCE Certificate from Koforidua Secondary Technical School. This certificate signifies completion of secondary education.

Earned a High National Diploma in Mechanical Engineering with a Plant Option from Accra Polytechnic. The curriculum covered various aspects of mechanical engineering.