Destiny Quijada

Accurately entered and processed high volumes of medical claim data, including patient information, account numbers, and payment details. Reviewed and categorized claims for approval/denial while maintaining HIPAA confidentiality and compliance with internal guidelines.

Coordinated daily outbound shipments by working with freight carriers and transportation partners to support on-time delivery of steel pipe materials. Prepared and processed shipping documentation, bills of lading, and invoices while serving as the primary point of contact for customer and carrier inquiries.

Managed inbound and outbound customer communications regarding mortgage loan life events and required documentation. Acted as a liaison between customers, internal departments, and approved third parties to support smooth processing while maintaining strong compliance with sensitive financial information.

Delivered exceptional customer service by actively listening, resolving needs, and achieving timely one-call outcomes. Supported and supervised new hire trainees with claims knowledge while building strong relationships with managers, coworkers, trainees, and customers.

Pursuing studies in Organizational Management at Gateway Community College (in progress).

Earned a Leadership Certificate in 2022.

Earned a high school diploma from Sierra Linda High School in 2020.