Open to opportunities

Destiny Enohuean Enohuean

@destinyenohueanenohu

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Data analyst driving insights to improve efficiency and reduce costs.

Nigeria

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What I'm looking for

I am seeking a mid-level data role in insurance or finance where I can apply SQL, Python, and Power BI to deliver actionable insights, collaborate cross-functionally, and drive cost and efficiency improvements while growing actuarial expertise.

I am a results-driven data analyst with 2+ years of experience translating complex datasets into strategic business outcomes. I have a proven record of reducing operational costs by 20% and improving service efficiency by 15% through analytics, data modeling, and clear stakeholder communication.

My technical toolkit includes SQL, Python (Pandas, NumPy, Matplotlib, BeautifulSoup), Power BI, Tableau, and advanced Excel; I build end-to-end pipelines from data scraping and cleaning to visualization and reporting. I have domain experience in insurance, risk management, and financial analysis and I am currently pursuing CIIN certification to deepen my industry expertise.

I lead cross-functional initiatives that embed customer insights into product and service decisions, and I prioritize actionable, data-backed recommendations that drive measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Expert

Current

Polaris Bank

Jan 2023 - Present (2 years 11 months)

Conducted root-cause analysis on escalated customer complaints, identified trends, and implemented long-term solutions that reduced escalations and boosted overall service efficiency by 15%. Managed high volumes of customer data, inquiries, and feedback in real-time, enabling proactive issue resolution and contributing to a 20% reduction in average resolution time and improved first-contact resolu

Root Cause Analysis Customer Management Problem Solving

Accountant

Godwenoglobal International Limited

Feb 2021 - Nov 2022 (1 year 9 months)

Implemented cost control measures and performed detailed financial analysis, identifying areas for savings and improving overall operational efficiency. Monitored cash flow, budget implementation, and expenditure trends, providing detailed variance analysis and financial forecasts to support strategic decision-making.

Cost Control Financial Analysis Financial Forecasting

Actuarial Analyst, Intern

Custodian Life Assurance Limited

Apr 2017 - Oct 2017 (6 months)

Assisted senior actuaries in preparing regulatory reports and documentation for the National Insurance Commission (NAICOM), ensuring compliance with statutory guidelines. Contributed to the development of cash flow models to project future liabilities and assess reserve adequacy in line with regulatory and internal solvency standards.

Regulatory Reporting Data Cleaning Trend Analysis Pricing Models

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Actuarial Science

2015 - 2019

Grade: Second Class Upper Division

Activities and societies: Research Project: Information Asymmetry in Non-Life Insurance Market in Nigeria (2018)

Majored in Business Analytics, Insurance, Statistics, and Financial Mathematics, achieving a Second Class Upper Division. Conducted a research project on 'Information Asymmetry in Non-Life Insurance Market in Nigeria' in 2018, involving statistical analysis to identify pricing inefficiencies and risk behaviors.