Destiny Clinton

Provided customer service via phone and email, resolved commercial card issues, and followed procedural guidelines to mitigate risk. Delivered basic tech support and customer navigation training while responding to email requests in a timely manner.

Handled loan closing documentation and delivered clear explanations of the Closing Disclosure to ensure accuracy and compliance. Coordinated with title companies to confirm correct fees and balanced documents while meeting strict daily and monthly deadlines.

Supported collections by analyzing and notating accurate customer information, listening to customer needs, and providing solutions. Communicated with cardholders about account status, used internal systems (Ecar, Svp, Otis) to resolve issues, and applied CRS product policies and procedures.

Maintained retail area cleanliness per store guidelines and supported brand launches by updating features and planning events. Assisted customers with skincare and makeup needs and provided product demonstrations while maintaining standards.

Reviewed mortgage loans for compliance with federal and state regulations, identifying items requiring review before decline decisions. Maintained production pace, communicated with HMC for accurate customer information, and ensured loan documentation met deadlines and accuracy expectations.

Earned an Associate degree in Criminal Justice from Des Moines Community College.