Open to opportunities

Deola User

@deolauser

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Seasoned Data Administration Clerk with a focus on customer satisfaction.

United Kingdom

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What I'm looking for

I am looking for a role that values data-driven decision-making and fosters professional growth.

I am a seasoned Data Administration Clerk with a solid background in customer service, bringing a unique blend of technical expertise and interpersonal skills. My track record includes successfully managing and analyzing data, consistently exceeding expectations, and driving tangible results. I have spearheaded initiatives that enhanced data accuracy and streamlined administrative processes, achieving a significant reduction in errors and improving operational efficiency by 25%.

My commitment to customer satisfaction is unwavering, demonstrated by my role in implementing a customer feedback system that led to a 20% increase in positive reviews and repeat business. I thrive in collaborative environments, leveraging my critical thinking and analytical skills to translate customer requirements into technical solutions. I am proficient in Microsoft Excel, Office, and other data management tools, ensuring efficient data processing and management.

Experience

Work history, roles, and key accomplishments

Data Entry Clerk

Alysha Hatching Fields Schools

Jan 2023 - Aug 2024 (1 year 7 months)

Achieved a 98% accuracy rate in data entry, ensuring precise and reliable records of student information. Increased data processing efficiency by 25% through the implementation of streamlined workflows and optimized procedures. Accurately inputted and managed data in various systems, collaborating with team members to resolve discrepancies and maintaining confidentiality.

Data Entry Data Processing Microsoft Office Workflow Optimization Confidentiality Data Validation

Data Analytics Student

Data for Energy Skills Accelerator

Jan 2024 - Apr 2024 (3 months)

Created a sales dashboard to help an outdoors equipment retailer better understand its sales and revenue performance globally. Collaboratively built a mock proposal for investment on a portable EV battery and pitched it to a panel of investors. Successfully conducted exploratory data analysis to identify key drivers of business for a retailer.

Data Analysis Financial Modeling Market Research Data Driven Decision Making SQL Excel

Customer Assistant

Morrisons

Aug 2023 - Feb 2024 (6 months)

Successfully fulfilled over 5,000 orders and elevated customer satisfaction from 47% to 64% through strategic initiatives. Managed transactions, handled cash, and processed payments accurately while assisting customers in making informed decisions. Maintained a clean and organized work environment and exhibited strong verbal communication skills.

Customer Service Fulfillment Payment Processing Teamwork Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Data for Energy Skills Accelerator

Professional Program, Data Analytics

A comprehensive program specializing in Excel and SQL proficiency. Equipped with advanced skills in data manipulation, analysis, and visualization. This program also offers participants a sound understanding of finance, innovation, and marketing, making graduates well-rounded professionals.