Open to opportunities

Demetri Efthimiou

@demetriefff

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Customer Success Manager with expertise in technical integrations and automation.

Greece

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What I'm looking for

I am seeking a role that values customer success and innovation, where I can leverage my technical skills and experience in onboarding and training to enhance client satisfaction and drive business growth.

I am a dynamic Customer Success Manager and Integrations Specialist with extensive experience in SaaS, AI, and EdTech industries. My passion lies in enhancing customer experiences through effective onboarding and technical training. I have successfully managed diverse projects, launching numerous customer websites and driving user engagement.

Throughout my career, I have developed and executed innovative onboarding strategies, translating complex technical concepts into accessible content. My expertise in data analysis and reporting, combined with a strong technical background in programming and automation, allows me to deliver impactful solutions that foster customer success and retention.

I thrive in collaborative environments, working cross-functionally with engineering and support teams to create seamless experiences. My commitment to continuous learning and professional development ensures that I stay at the forefront of industry trends and best practices, ultimately driving business growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Project & Customer Success Manager

Current

Stealth Startup EduTech

Aug 2024 - Present (1 year 2 months)

Managed all technical aspects, including implementation, and all steps of customer onboarding for a rapidly expanding book of business. Successfully launched numerous customer websites with thousands of registered users.

Customer Onboarding Technical Implementation Project Management Web Development Customer Success SaaS UI UX Data Analysis

Technical Enablement Manager

DeepOpinion

Apr 2023 - Present (2 years 6 months)

Developed and executed onboarding strategies using videos, tutorials, and comprehensive documentation, enhancing client self-sufficiency. Translated complex AI and RPA concepts into accessible content for a diverse client base, innovating technical communication.

Technical Enablement AI RPA Onboarding Video Production Technical Documentation Content Creation Customer Education

Customer Success & Technical Documentation

Exodus.com

Mar 2021 - Present (4 years 7 months)

Managed key performance metrics, maintaining a steady replies-per-minute rate. Led code-level optimizations and styled user interfaces, enhancing customer experiences.

Customer Success Technical Documentation Customer Experience Cryptocurrency

Technical Writer & E-Learning Developer

Persado

Mar 2016 - Present (9 years 7 months)

Transitioned from rich media designer to senior front-end developer within four years, demonstrating rapid professional growth. Played a pivotal role in developing the Persado Academy and several educational initiatives, enhancing organizational knowledge.

Technical Writing E Learning Development Front End Developer Instructional Design Learning Management Systems (LMS)Educational Content Project Management

Community Support Manager & Inbound Marketer

Softomotive

Feb 2014 - Present (11 years 8 months)

Delivered customer onboarding blogs, videos, infographics, and other materials. Managed the developer community.

Community Inbound Marketing Customer Onboarding Content Creation Video Production Infographics Developer Relations RPA

Education

Degrees, certifications, and relevant coursework

University of Wisconsin, Eau Claire

Certificate in Technical Writing, Technical Writing

Pursuing a Certificate in Technical Writing from the University of Wisconsin, Eau Claire, focusing on developing clear and effective technical documentation.