Demetrias Mason

I’m a results-driven customer service, healthcare, and financial services professional focused on delivering exceptional client support while resolving complex issues and maintaining regulatory compliance. Across my prior authorization roles, I reviewed and processed requests, verified patient eligibility, benefits, and coverage, and kept detailed patient records in electronic systems. I communicate authorization status updates clearly to providers, insurance representatives, and patients, resolving denials and escalating complex cases when needed.

I also bring strong account and confidentiality experience from banking operations, where I supported clients with account management and banking products, handled inquiries, and ensured compliance with banking policies and federal regulations. Earlier, as a Clinical Research Coordinator, I managed participant records under HIPAA/NIH guidelines, coordinated study activities and follow-ups, collected and documented clinical trial data, and supported IRB submissions and regulatory compliance processes.