Demarkus Pruitt

Directs 181 engineers and operations leaders across global NOCs, owning a $15M budget and raising network availability from 95% to 99% in eight months. Reduced Sev 1 response time from 2 hours to 27 minutes and repair time from 4 hours to 55 minutes.

Delivers graduate and undergraduate IT curricula across 4 courses per year as remote adjunct faculty, advising 30+ students in IT management, network architecture, and technical leadership.

Recovered 5+ petabytes of bandwidth worth $50M and raised optical network repair SLO compliance from 50% to 100% across 40+ data centers. Coordinated 15+ teams and managed a $10M annual third-party NOC vendor program.

Built 2 national NOCs in Austin and Louisville, staffing 160 engineers and reducing mean time to repair from 3.9 hours to 2.1 hours. Directed response to the February 2021 Texas ice storm, restoring 50,000 cell towers and 100,000+ customer sites.

Launched the Commercial and Transport NOC, overseeing monitoring and resolution across optical, IP, backbone, and commercial network infrastructure. Transitioned 10 regional NOCs into 2 national centers, retiring leases including a $2M Los Angeles office.

Managed monitoring, maintenance, and repair for IP, telephony, and video networks spanning 3 states, maintaining 24/7 high-availability service for over 1 million subscribers. Allocated departmental budget and designed after-hours deployment plans.

Led a team of 6 soldiers installing tactical telecommunications infrastructure in active combat zones, directing the laying and termination of 300+ miles of fiber optics. Managed $10M in equipment and trained 20+ soldiers during deployment.

Doctor of Philosophy in Management with a focus on Information Technology, completed in 2019.

Master of Business Administration, completed in 2006.

Bachelor of Science in Telecommunications Systems Management, completed in 2004.