Open to opportunities

Deepthi Ratheesh

@deepthiratheesh

Message

Quality Analyst with expertise in software testing and customer service.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my testing skills while fostering growth in a collaborative environment.

I am a dedicated Quality Analyst with over two years of experience in the software testing process, specializing in both manual and automation testing. My journey began at HCL Technologies, where I honed my skills in writing test cases, executing tests, and logging defects using various tools such as JIRA and IBM Rational Clear Quest. My commitment to quality and attention to detail have consistently contributed to the success of the projects I have been involved in.

In addition to my technical expertise, I have experience as a Customer Service Executive at DCB Bank, where I developed strong communication and problem-solving skills. Currently, I am working as a Sales Coordinator at Inmakes Infotech, collaborating closely with the sales and marketing teams to drive business growth. My ability to adapt and learn quickly has allowed me to thrive in diverse roles, and I am eager to leverage my skills in a challenging new position.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator

Current

Inmakes Infotech Pvt Ltd

May 2023 - Present (2 years 1 month)

Worked closely with the Sales and Marketing Team to assist business growth by acquiring new business leads. Collaborated with the Sales and Marketing team to plan and oversee new marketing initiatives.

Business Development Marketing Sales Client Relationship Management Lead Generation

Customer Service Executive

DCB Bank Ltd

May 2022 - Dec 2022 (7 months)

Acquired new Savings and Current accounts from the branch catchment area. Conducted low-cost micro-marketing activities for lead generation.

Customer Service Banking Sales Marketing Lead Generation

Software Quality Analyst

HCL Technologies Pvt Ltd

Mar 2016 - May 2018 (2 years 2 months)

Wrote and executed test cases, logged and prioritized defects using IBM Rational ClearQuest, JIRA, and Bugzilla. Performed product testing, manual testing, and automation testing using Test Complete.

Software Testing Manual Testing Automation Testing Agile Methodology Test Management IBM Rational ClearQuest Jira Bugzilla

Education

Degrees, certifications, and relevant coursework

Sengunthar College of Engineering

B.Tech, Information Technology

Studied Information Technology at Sengunthar College of Engineering from August 2010 to April 2014. Gained foundational knowledge and skills in various aspects of information technology.