Deepika Mountaingirl
@deepikamountaingirl
I lead major incident response and restore critical services within SLA.
IndiaWhat I'm looking for
At Capgemini, supporting McDonald's, I led end-to-end Major Incident response by assessing business impact, declaring incidents, and running bridge calls with infrastructure, application, network, and vendor teams.
I've used ServiceNow and OneTool to document incidents, analyze alerts and logs, coordinate vendor escalations, and support root-cause investigations. Recognized as Performer of the Month/Year, I focus on clear stakeholder communication, accurate documentation, and restoring critical services within SLA.
Experience
Work history, roles, and key accomplishments
Led end-to-end response to high-priority IT incidents for a global enterprise client, including bridge call facilitation, vendor management, and SLA-bound service restoration. Recognized for high customer satisfaction and documentation quality.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Arts
Pursued a Bachelor of Arts degree at Delhi University, graduating in 2017.
Young Women Christian Association
Diploma, Office Management
Completed a Diploma in Office Management at Young Women Christian Association in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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