Open to opportunities

Deepika Arora

@deepikaarora

Message

I coordinate freight dispatch, customer service, billing, and shipment operations for reliable delivery.

India

Message

What I'm looking for

I'm looking for a logistics or customer operations role where I can coordinate shipments, improve dispatch efficiency, resolve customer concerns, and contribute to reliable day-to-day operations.

I've coordinated freight orders, OTR and container shipments, pickup and delivery schedules, and customer escalations at OUT PRO-FORM LOGISTIC and Simplified Transport. I maintained 90%+ on-time dispatch and supported daily shipment execution during peak periods.

My experience also includes billing verification, invoice approvals, order closure, driver coordination, port and FC appointment scheduling, and accounting support. I bring a customer-focused approach to resolving issues, improving workflow, and supporting cross-functional teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative and Dispatch Executive

Out Pro-Form Logistic Pvt Ltd

Jun 2024 - Feb 2026 (1 year 8 months)

Planned freight orders and shipments for smooth operations, handled customer escalations, and maintained 90%+ on-time dispatch. Managed customer service operations and supported dispatch activities during peak periods.

Dispatch Operations Freight Coordination Customer Relationship Management Billing team training

Customer Service Representative and Dispatch Executive

Simplified Transport Ltd

Feb 2022 - May 2024 (2 years 3 months)

Provided cross-functional support across customer service, dispatch planning, and billing. Maintained 50+ shipments and coordinated 20+ drivers daily, scheduling port and FC appointments to avoid demurrage.

Customer Service Dispatch Planning Billing Shipping Coordination

Billing Executive & Junior Accountant

Savvy Sandhu Foods

Jul 2021 - Jan 2022 (6 months)

Generated invoices accurately and timely, maintained records of transactions and payments, and reconciled accounts receivable. Assisted auditors by providing documentation and explanations related to billing.

Invoicing Accounting Accounts Receivable Audit Support

Administrative Clerk

Dasmesh Public Sen. Sec. School

Apr 2016 - Jul 2018 (2 years 3 months)

Handled cash inflows and outflows, managed financial accounts, and reconciled bank statements. Prepared staff salaries and maintained payroll, updating ledgers and verifying information.

Cash Handling Accounting Payroll Bank Reconciliation

Back-office Executive

Home Credit India Pvt. Finance Ltd

Jun 2015 - Apr 2016 (10 months)

Generated invoices accurately and timely for services rendered, maintained accurate records of transactions, and prepared reports for management. Organized files and presented findings.

Invoicing Record keeping Reporting Data Entry File Management