Deepanshu negi
@deepanshunegi3
Customer Support Analyst with TURNITIN experience, contributing to 90% CSAT and technical issue resolution above team target.
IndiaWhat I'm looking for
At TURNITIN, I provided customer-facing technical support, investigated reported issues, and documented troubleshooting and resolutions. I collaborated with engineers, account managers, and other departments on escalations, account and finance queries, and product feature updates.
I contributed to team results of 90% customer satisfaction and 65% of technical issues resolved within three weeks, 10% above the team target. At INTELEGENCIA, I prepared weekly customer service reports and supported surveys and complaint-resolution practices; at FUSIONNET, I created and maintained a customer knowledge base.
Experience
Work history, roles, and key accomplishments
Delivered customer-facing technical support via email, investigated issues, and coordinated with engineers and account managers. Contributed to 90% CSAT and resolved 65% of technical issues within three weeks.
Customer Service Representative
Intelegencia
Sep 2017 - Dec 2018 (1 year 3 months)
Created customer service scripts, developed surveys, and prepared weekly reports on feedback and trends. Maintained accurate customer account and billing information.
Customer Care Executive
FusionNet
Jan 2015 - Aug 2017 (2 years 7 months)
Handled customer inquiries and service issues, created a knowledge base, and maintained support documentation to streamline interactions.
Education
Degrees, certifications, and relevant coursework
Be10X
Certificate, AI & Automation
Currently enrolled in the AI & Automation Upskilling program.
Tritriangle Institute of Management
Bachelor of Computer Applications, Computer Applications
2021 - 2024
Pursued a Bachelor of Computer Applications (BCA) degree from Tritriangle Institute of Management from 2021 to 2024.
RSBV Kalyanpuri
Higher Secondary, Science
2011 - 2012
Completed Higher Secondary education in Science from RSBV Kalyanpuri from 2011 to 2012.
Certificate, Professional Development
Completed professional development courses on Managing Office Politics, Interpersonal Communication, and Developing Your Emotional Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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