Deepanjal Mazumder
@deepanjalmazumder
I improve retail banking operations, compliance, and customer product adoption.
IndiaWhat I'm looking for
At UCO Bank, I manage daily retail account operations, fund transfers, and customer queries while sustaining 95%+ customer satisfaction.
I've delivered a 15% increase in product penetration through needs-based cross-selling of banking, insurance, and investment products. I also maintained 100% KYC compliance with zero audit breaches and reduced transaction processing time by 10% through workflow improvements.
I'm building on my banking experience with JAIIB, CAIIB, NISM, foreign exchange, treasury, and wealth management certifications while pursuing CFA Level 1.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
UCO Bank
Aug 2020 - Present (6 years)
Managed daily account operations, fund transfers, and customer query resolution, achieving a 95%+ customer satisfaction score. Drove a 15% increase in product penetration through cross-selling and maintained 100% KYC compliance with zero breaches.
Software Testing Project
Vignet
Jan 2017 - Jun 2017 (5 months)
Performed manual testing of web and mobile applications, designing and executing test cases and test scenarios. Logged and tracked defects using JIRA and Bugzilla, and gained exposure to Selenium WebDriver for test automation.
Education
Degrees, certifications, and relevant coursework
Fergusson College
Master of Computer Applications, Computer Applications
2014 - 2017
Pursued a Master of Computer Applications degree, gaining skills in software testing and project work.
Availability
Location
IndiaAuthorized to work in
Job categories
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