Deepali Kulkarni

Resolves over 50 daily customer inquiries regarding checking and savings accounts, researches discrepancies, and navigates multiple systems to provide accurate resolutions. Manages high-volume workloads and escalates complex cases while maintaining confidentiality.

Responded to student inquiries regarding academic programs and services, managed requests across multiple channels, and used Salesforce to document interactions and maintain accurate records.

Managed high-volume inbound calls for SNAP, TANF, and Medicaid programs, reviewed customer information, and navigated multiple systems to address eligibility and benefits inquiries. Assisted with Medicaid enrollment and escalated complex cases per established workflows.

Assisted customers with product inquiries and service concerns, processed transactions using point-of-sale systems, and maintained accurate transaction information while prioritizing daily responsibilities.

Delivered customer service, processed transactions, and handled payments accurately using point-of-sale technology. Maintained organized work areas and managed competing priorities during high-volume periods.

Processed medical billing transactions, payments, and insurance reimbursements, reviewed ICD-10, CPT, and HCPCS codes, and used eMDs Practice Management and EHR systems to manage billing workflows. Maintained confidential patient information in compliance with HIPAA.

Managed customer service requests for healthcare equipment and technical support, used SAP to monitor service activities, and coordinated engineer dispatches and service visits. Maintained accurate service documentation and escalated operational concerns.

Supported passenger check-in and boarding using Sabre systems, processed service requests, and assisted special-needs passengers. Maintained administrative documentation and operational records using SAP and office applications.

Graduate degree from Karnataka University, Dharwad, India, completed in 2005.

Diploma in Aviation and Hospitality Management from Air Hostess Academy, India.

Certification in Web Designing from Aptech, India.