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Deepak kumar

@deepakkumar72

Data Analyst with customer support experience at Amazon and software debugging experience at Wipro; built a digital subscription marketplace.

India

Message

What I'm looking for

I'm seeking a remote Data Analyst role where I can use my analytical thinking, attention to detail, and technical troubleshooting skills.

At Amazon, I resolved customer queries and service issues, maintained interaction records for tracking and internal reporting, and escalated complex cases with cross-functional teams.

At Wipro, I identified and reported software defects, verified issues through structured testing, and used debugging tools and logs to isolate root causes.

I built a digital subscription marketplace as a personal project, organizing product and pricing data for clear comparison. I'm pursuing an MCA and seeking a remote Data Analyst role.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Amazon

Resolved customer queries and service issues in a high-volume support environment, ensuring timely and accurate resolution. Maintained accurate records of customer interactions and collaborated with cross-functional teams to escalate and resolve complex cases.

Customer Support Issue Resolution Record keeping Cross Functional Collaboration

Software Debugger / Bug Identifier

Wipro

Identified, tracked, and reported software defects, collaborating with development teams to improve application quality and stability. Performed structured testing and issue verification to support debugging and release readiness.

Debugging Bug Tracking Software Testing Root Cause Analysis Collaboration