deborah piticco

I’m a multilingual Legal Operation Analyst with a strong customer service background, and I currently work as a Substitute Educator in a forest-based daycare. I care for children in an educational and natural outdoor environment, support the educational team in daily activities, and actively communicate with parents with calm autonomy during unexpected situations.

Previously at Cognizant in Lisbon, Portugal, I analyzed online content and professional listings, and I assisted lawyers in managing requests and resolving issues. I followed internal procedures and operational guidelines, and I built a reputation for handling inquiries efficiently with a results-oriented, service-first mindset.

Before that, from March 2021 to December 2022, I worked in customer support roles in Lisbon. I provided multichannel customer support (email, phone, chat), conducted market research to identify needs, and prepared reports and presentations for team meetings—backed by strong interpersonal communication in German, Luxembourgish, French, English, and Portuguese.