At Shadowfax Technologies LTD, I coordinate hub operations, plan daily dispatch schedules, and track delivery metrics including OTD and DSR. I also monitor shipment ageing and work to resolve delivery delays and failed deliveries.
Previously, as Team Lead at Delhivery, I maintained a team of 47 and supported daily management with the operation manager. I prepared root cause analyses and oversaw inbound and outbound network operations.
At FedEx Express, I prepared operational reports and maintained regulatory paperwork, inventory, and customer MIS. Earlier, at Manthan Broadband, I worked on IP creation, new connections, and network problem identification.
