Open to opportunities

David Rivera

@davidrivera1

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Customer Service Representative with 7 years of troubleshooting experience and a drive to grow into cybersecurity.

United States

Message

What I'm looking for

I’m looking for a role where I can use my strong customer support and troubleshooting background, stay safety- and detail-focused, and keep developing into cybersecurity work through real problem-solving and security testing.

I’m a hard-working and dedicated Customer Service Representative with 7 years of experience assisting and troubleshooting problems for paying customers with care and precision. I’m confident answering calls, operating POS systems, and resolving issues quickly while keeping customers supported and satisfied.

I bring hands-on service experience from hospitality and dependable safety-focused work from the U.S. Navy, including maintenance and standing watch. I’m also actively building my cybersecurity path through a Google Cybersecurity Professional track and work in bug bounty/HackTheBox as a Junior Cyber security Analyst.

Experience

Work history, roles, and key accomplishments

Uber Driver

Uber

Jan 2023 - Jan 2026 (3 years)

Ensured passenger safety by transporting riders to and from their destinations while obeying traffic laws and Uber regulations.

Passenger Safety Transportation Traffic Laws Following Uber Regulations

Boatswain's Mate

U.S. Navy

Jan 2020 - Jan 2024 (4 years)

Participated in daily role call and safety drills, reported in proper uniform, and performed maintenance on the ship. Also stood watch and checked military IDs.

Safety Drills Participation Uniform And Readiness Reporting Standing Watch Military ID Verification

Server/Host

Logan's Roadhouse

Jan 2016 - Jan 2020 (4 years)

Answered calls and operated a POS system, memorizing menu items and upselling specials. Also coordinated table rotation by bussing tables and anticipating guest needs.

POS systems Upselling Menu Memorization Guest Service Bussing Tables Table Rotation Coordination