David Obanya

I am a resourceful, results-driven professional with strengths in sales support, customer service, and administrative coordination. I bring a disciplined work ethic, strong communication, and fast learning to high‑pace environments.

In my current role as an Order Fulfillment Associate I implemented upselling strategies that increased add-on product sales by 22% within two weeks, maintained a 95%+ resolution satisfaction rate, and helped build a high-performing three-person fulfillment unit. I consistently ensure fulfillment accuracy by reconciling CRM orders with dispatched packages and earned Team of the Month recognition for outstanding contribution.

My background includes hands-on laboratory experience in diagnostics and phlebotomy, freelance brand and marketing strategy work, and a B.Sc. in Microbiology & Biotechnology. I seek roles where I can apply my customer empathy, process-focus, and operational reliability to improve customer experience and team performance.