David Obanya
@davidobanya
Customer-focused order fulfillment specialist skilled in sales support, CRM, and efficient operations.
What I'm looking for
I am a resourceful, results-driven professional with strengths in sales support, customer service, and administrative coordination. I bring a disciplined work ethic, strong communication, and fast learning to high‑pace environments.
In my current role as an Order Fulfillment Associate I implemented upselling strategies that increased add-on product sales by 22% within two weeks, maintained a 95%+ resolution satisfaction rate, and helped build a high-performing three-person fulfillment unit. I consistently ensure fulfillment accuracy by reconciling CRM orders with dispatched packages and earned Team of the Month recognition for outstanding contribution.
My background includes hands-on laboratory experience in diagnostics and phlebotomy, freelance brand and marketing strategy work, and a B.Sc. in Microbiology & Biotechnology. I seek roles where I can apply my customer empathy, process-focus, and operational reliability to improve customer experience and team performance.
Experience
Work history, roles, and key accomplishments
Order Fulfillment Associate
Naxa Wellness
Jan 2025 - Present (10 months)
Implemented upselling within the order fulfillment unit, increasing add-on product sales by 22% in the first two weeks and maintaining 95%+ customer resolution satisfaction through accurate order handling and timely follow-ups.
Medical Laboratory Intern
Reddington Multi-Specialist Hospital
May 2019 - Oct 2019 (5 months)
Assisted in hematology, serology, and microbiology diagnostics and performed phlebotomy, supporting delivery of 150+ patient results weekly with accurate documentation and adherence to quality and infection‑control protocols.
Brand & Marketing Strategist
Ekovibration
Developed brand positioning and marketing plans for creatives and small businesses, managed content creation and engagement campaigns, and coordinated event rollouts and industry partnerships.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Microbiology & Biotechnology
Graduated with a Bachelor of Science in Microbiology and Biotechnology in August 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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