At Layer3 Limited, I provided technical support for fiber and radio link connectivity issues, handling an average of 25 support tickets daily.
I managed incident lifecycles in Freshdesk, documenting issues, updating customers, and completing root cause analysis. I also explained technical problems to non-technical users by phone and email.
At IpNX Nigeria Limited, I resolved customer network connectivity and performance issues, achieving a 50% first-contact resolution rate. I configured and diagnosed LAN/WAN environments for over 20 customer sites using Cisco routers.
Through Upwork, I supported customers with domestic flight bookings in Nigeria, researching flight options and organizing customer information throughout the inquiry and booking process.
