David Escarro

I’m a customer-focused Team Leader with 4+ years of experience in contact center and telecommunications support, delivering high-quality phone, email, and chat service. I coach agents to meet KPIs, resolve escalations, and improve productivity through targeted training and process changes.

In my current role as an Accounts Payable Specialist, I manage full-cycle AP—invoice processing, PO matching, vendor statement reconciliation, and payment preparation—to keep disbursements accurate and timely. I also support month-end close and audit readiness by maintaining detailed records and reconciling accounts, while resolving billing discrepancies to reduce disputes and improve vendor satisfaction.

Previously, I led a team of agents at Team Leader | ContactPoint360, coordinating task distribution and monitoring team productivity to consistently meet service level targets. Before that, as a Senior Supervisor at Tech Mahindra, I managed daily operations and queue management, monitored performance against KPIs, and served as a point of escalation for complex customer issues.

I’m an organized, problem-solving communicator with strong MS Office proficiency (Word, Excel, PowerPoint). I’m actively expanding my expertise in Accounts Payable and looking to drive service excellence with measurable performance gains.