David Adenrele

Manages customer relationships across current accounts, personal loans, credit cards, savings, and home insurance, consistently exceeding KPI targets with 57+ products opened per month. Handles 20+ customer interactions daily across phone, email, and digital channels, resolving complex account changes and complaints while applying Consumer Duty and FCA requirements.

Supports coaching sessions across all age groups with a focus on developing Under-16 players, creating engaging, age-appropriate drills that build skill, confidence, and teamwork. Referees and table officiates junior matches, working towards Basketball England Level 2.

Identified and met customers' needs using in-depth knowledge of Nationwide's product range, including credit cards, personal loans, current accounts, and general insurance. Sustained KPI performance across a large active portfolio over three years through consultative needs analysis and confident objection handling, and collaborated with schools and colleges to support student learning.

Delivered frontline member service across Nationwide's core product range, earning promotion within eight months. Processed domestic and international payments including CHAPS, SWIFT, and SEPA, alongside cash handling and EC90 processing, working to strict accuracy and verification standards.

Pursued a degree in Sports and Exercise Science.

Completed A-Levels in P.E., Psychology, and World Development.