Open to opportunities

Davelourence Malaybalay

@davelourence

Message

Hi im Dave malaybalay, and I have 5 years of experience in workforce analyst .

Philippines

Message

What I'm looking for

I seek a role that challenges my analytical skills and fosters professional growth.

In my previous role at INSPIRO, I was responsible for PASSING SVL , ADHERENCE , communicating ops and client . One of my key accomplishments was SCHEDULING This approach to workforce scheduling demonstrates the balance between business efficiency and employee satisfaction, ensuring smooth operations and excellent customer service.

I’m excited about this opportunity because I believe my skills such as realtime monitoring , scheduling, passing the SVL and my experience in workforce analyst make me a strong fit for this role. I’m eager to contribute to in this company and to grow professionally within your team

Experience

Work history, roles, and key accomplishments

Management Analyst

Inspiro Relia Inc.

Jan 2019 - Jan 2022 (3 years)

As a Management Analyst, I monitored staffing levels, provided real-time adjustments, and consolidated reports. I communicated performance metrics to managers and ensured optimal operations through effective scheduling and troubleshooting.

Monitoring Staffing Report Consolidation Google Sheets Genesys Microsoft Excel

Workforce Real Time Analyst

Inspiro Relia Inc.

Jan 2022 - Apr 2023 (1 year 3 months)

In my role as a Workforce Real Time Analyst, I supported operations by monitoring call volumes and productivity. I provided essential data and reports to enhance operational efficiency and revenue.

Monitoring Reporting CMS Data View Call Volume Analysis EOD Reporting