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DM@davelourence
Hi im Dave malaybalay, and I have 5 years of experience in workforce analyst .
PhilippinesIn my previous role at INSPIRO, I was responsible for PASSING SVL , ADHERENCE , communicating ops and client . One of my key accomplishments was SCHEDULING This approach to workforce scheduling demonstrates the balance between business efficiency and employee satisfaction, ensuring smooth operations and excellent customer service.
I’m excited about this opportunity because I believe my skills such as realtime monitoring , scheduling, passing the SVL and my experience in workforce analyst make me a strong fit for this role. I’m eager to contribute to in this company and to grow professionally within your team
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Work history, roles, and key accomplishments
Inspiro Relia Inc.
Jan 2019 - Jan 2022 (3 years)
As a Management Analyst, I monitored staffing levels, provided real-time adjustments, and consolidated reports. I communicated performance metrics to managers and ensured optimal operations through effective scheduling and troubleshooting.
Inspiro Relia Inc.
Jan 2022 - Apr 2023 (1 year 3 months)
In my role as a Workforce Real Time Analyst, I supported operations by monitoring call volumes and productivity. I provided essential data and reports to enhance operational efficiency and revenue.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2015 - 2019
Pursued a Bachelor of Science in Information Technology, focusing on software development, hardware troubleshooting, and data management.
High School Diploma, General Education
2011 - 2015
Completed high school education with a focus on foundational skills necessary for further studies and career development.
Software and tools used professionally
PhilippinesYou can contact Davelourence and 90k+ other talented remote workers on Himalayas.
Message Davelourence
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