At BrainRocket, I investigate technical and production issues using SQL and application logs. I analyze database records, system logs, and monitoring data to find the source of incidents.
I perform root cause analysis and provide recommendations for resolving issues and preventing them from recurring. I also track incidents in Jira and document technical findings.
At IDF Technology, I investigated user-reported software issues, identified and reported bugs, and communicated required improvements to external partners. I supported communication between partners and technical teams as they addressed issues.
