Open to opportunities

Darrylle Bonilla

@darryllebonilla

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Registered Nurse and Roster Manager with extensive healthcare experience.

Philippines

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare expertise and management skills in a supportive and growth-oriented environment.

I am a dedicated Registered Nurse and Roster Manager with extensive experience in healthcare and customer service. My journey began in nursing, where I honed my skills in patient care and surgical assistance. I have a strong background in managing rosters for disability clients, ensuring that care plans are executed efficiently and effectively. My ability to communicate clearly and manage multiple tasks has been essential in my roles, allowing me to provide exemplary service to clients and support staff alike.

In my recent position as a Roster Coordinator, I have successfully created schedules and filled shifts for both SIL and community care, demonstrating my organizational skills and attention to detail. I am proficient in using CRM software and Microsoft Office, which aids in my administrative tasks and communication with clients and healthcare teams. My experience as an Executive Assistant has further refined my ability to manage calendars, prepare reports, and facilitate meetings, ensuring smooth operations within the healthcare setting.

Experience

Work history, roles, and key accomplishments

Current

Roster Coordinator

Current

San Andres St. Centro 1 Luna, Isabela

Nov 2021 - Present (3 years 8 months)

Created schedules for Disability Clients according to Roster of Care NDIS Plan and managed the Roster for both SIL and Community Shifts. Coordinated with Support Coordinators about client’s plan of care and adjusted billables according to client needs.

CRM Software Microsoft Excel SCHADS Award Communication Skills Microsoft Office

OR Nurse

Cabatuan Family Hospital, INC

Mar 2019 - Aug 2021 (2 years 5 months)

Supervised the operation of the Operating Room Department, providing surgical patients with perioperative care in recovery, procedure, and operating rooms. Assisted surgeons during surgical procedures and performed as Circulating Nurse or First Assist.

Patient Charting

ER Nurse

Cabatuan Family Hospital, INC

Mar 2019 - Aug 2021 (2 years 5 months)

Monitored patient’s condition and assessed their needs to provide the best possible care and advice, observing and interpreting patient’s symptoms to communicate them to physicians. Collaborated with physicians and nurses to devise individualized care plans for patients.

Symptom Interpretation Care Plan Development

Team Leader / Customer Service Specialist

Concentrix

Jun 2012 - Dec 2018 (6 years 6 months)

Supervised 13-17 agents to meet account's metrics and coached agents on how to properly handle escalations via chat, email, and outbound calls. Trained new hire agents about the account, usage of tools, and equipment.

Team Leadership Customer Service Agent Coaching Training Billing Disputes Chat Moderation

Education

Degrees, certifications, and relevant coursework

Unknown

Registered Nurse, Nursing

Completed a comprehensive nursing program to become a Registered Nurse. Gained extensive knowledge and practical skills in patient care, medical procedures, and healthcare administration.