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Darren Castle

@darrencastle

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Experienced Process Business Analyst specializing in process management and optimization.

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and continuous improvement, where I can leverage my process management expertise to drive organizational success.

I am an experienced Process Business Analyst with a strong focus on end-to-end process management, governance, and optimization. My expertise lies in cross-functional process standardization and improvement, backed by my certification as a Lean Six Sigma Green Belt. I thrive on creating teams that align process capabilities with business goals, driving long-term commercial success and customer satisfaction.

Throughout my career, I have demonstrated a critical thinking approach and a strategic mindset, enabling me to innovate and challenge the status quo. My role as a Process Analyst at Supply Chain Coordination Limited involved analyzing and transitioning procurement teams, leading to significant operational success. I have a proven track record of designing automated workflows that enhance efficiency and reduce costs, showcasing my ability to leverage technology for process improvement.

As an effective communicator, I build strong relationships with stakeholders at all levels, ensuring that process management becomes a core capability within organizations. My commitment to best practices and compliance drives me to create tailored training materials and facilitate workshops that empower teams to excel in their roles.

Experience

Work history, roles, and key accomplishments

Process Analyst

Supply Chain Coordination Limited

Jun 2019 - Sep 2023 (4 years 3 months)

Played a key role in analysing process documentation, such as Standard Operating Procedures, when transitioning three external procurement teams (circa 600 staff) into the Operating Model. Identified and mitigated critical risks ensuring operational success on time. Led on creating 'As-Is' process landscape review across NHS Supply Chain by highlighting process synergies, variances and gaps follow

Process Management Risk Mitigation IBM Blueworks Live Stakeholder Management Training Development Process Optimization

Process Analyst

Department of Health & Social Care

May 2018 - Jun 2019 (1 year 1 month)

Tasked with administrating and rolling out Blueworks into SCCL through delivery of a training plan to over 200 staff. Designed the SCCL Process Taxonomy and governance structure within Blueworks to ensure published processes have relevant controls in place to ensure visibility to the correct stakeholders.

IBM Blueworks Live Training Delivery Process Taxonomy Governance Quality Assurance Stakeholder Management

Change Analyst

Royal Bank of Scotland

Apr 2016 - Aug 2017 (1 year 4 months)

Tasked with defining the impact of change; managing change management plans; reviewing business processes design to assess organisation and role impacts. Conduct culture change analysis and coordinate delivery behaviour change plans; monitor change progress and highlight where corrective action is needed.

Change Management Business Process Organizational Impact Analysis Cultural Change Problem Solving IBM Blueworks Live Implementation Management

Change Analyst

Royal Bank of Scotland

Jan 2015 - Apr 2016 (1 year 3 months)

Partnering with KPMG, charged with managing two separate schedule of events for implementation of new software, set objectives in line with organisational needs, including scope, content, timings and budget; planned work schedules and deadlines to meet the agreed needs. Identified and managed risks to ensure delivery was on time; implemented any changes throughout the process.

Project Management Risk Management Software Implementation Business Checkout Scripts Operating Model Documentation Microsoft Visio

Change Analyst

Royal Bank of Scotland

Feb 2016 - Feb 2016 (0 months)

Supported the FATCA reporting workstream. Contributed to the successful delivery of reporting requirements.

FATCA Reporting Data Analysis Compliance

Change Analyst

Royal Bank of Scotland

Mar 2014 - Dec 2014 (9 months)

Supported the FATCA case management letters workstream. Assisted in the processing and management of customer communications.

FATCA Customer Communications Data Entry Administrative Support

Clerical Analyst

Royal Bank of Scotland

Dec 2012 - Feb 2014 (1 year 2 months)

Participated in the FATCA apprentice scheme, gaining foundational knowledge in financial regulations and clerical duties. Supported various operational tasks within the department.

FATCA Data Processing Financial Operations

Branch Network

Royal Bank of Scotland

Jul 2006 - Dec 2012 (6 years 5 months)

Gained extensive experience in branch operations and customer service. Developed strong interpersonal and problem-solving skills in a fast-paced banking environment.

Customer Service Account Management Problem Solving Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Certified Lean Six Sigma Green Belt

Certification, Lean Six Sigma

Achieved certification as a Lean Six Sigma Green Belt, demonstrating proficiency in process improvement methodologies. This training focused on enhancing efficiency and reducing waste in business operations.