Darren Castle

Played a key role in analysing process documentation, such as Standard Operating Procedures, when transitioning three external procurement teams (circa 600 staff) into the Operating Model. Identified and mitigated critical risks ensuring operational success on time. Led on creating 'As-Is' process landscape review across NHS Supply Chain by highlighting process synergies, variances and gaps follow

Tasked with administrating and rolling out Blueworks into SCCL through delivery of a training plan to over 200 staff. Designed the SCCL Process Taxonomy and governance structure within Blueworks to ensure published processes have relevant controls in place to ensure visibility to the correct stakeholders.

Tasked with defining the impact of change; managing change management plans; reviewing business processes design to assess organisation and role impacts. Conduct culture change analysis and coordinate delivery behaviour change plans; monitor change progress and highlight where corrective action is needed.

Partnering with KPMG, charged with managing two separate schedule of events for implementation of new software, set objectives in line with organisational needs, including scope, content, timings and budget; planned work schedules and deadlines to meet the agreed needs. Identified and managed risks to ensure delivery was on time; implemented any changes throughout the process.

Supported the FATCA reporting workstream. Contributed to the successful delivery of reporting requirements.

Supported the FATCA case management letters workstream. Assisted in the processing and management of customer communications.

Participated in the FATCA apprentice scheme, gaining foundational knowledge in financial regulations and clerical duties. Supported various operational tasks within the department.

Gained extensive experience in branch operations and customer service. Developed strong interpersonal and problem-solving skills in a fast-paced banking environment.

Achieved certification as a Lean Six Sigma Green Belt, demonstrating proficiency in process improvement methodologies. This training focused on enhancing efficiency and reducing waste in business operations.

Completed A Levels in Business Studies, Physical Education, and History. This provided a foundational understanding in various academic disciplines.

Grade: A-C

Achieved 9 GCSE grades A-C, including Mathematics and English. This provided a strong academic foundation in core subjects.