Darlene Ramos Hernandez
@darleneramoshernande
Transformo datos en información para impulsar decisiones estratégicas.
PeruWhat I'm looking for
Estoy estudiando Computación e Informática en Cibertec y me preparo para transformar datos en información valiosa para la toma de decisiones estratégicas. He complementado mi formación con una especialización en Data Engineer y estudios de Analista de Datos.
He desarrollado conocimientos en SQL Server, Python, Power BI y procesos ETL con SSIS, además de experiencia previa atendiendo y resolviendo solicitudes de clientes en los sectores de telecomunicaciones y farmacia. Busco aplicar estas habilidades en proyectos reales y aportar soluciones basadas en datos con impacto significativo.
Experience
Work history, roles, and key accomplishments
Asesor de Servicio al Cliente Digital
SCC (Entel)
Sep 2024 - Apr 2025 (7 months)
Managed customer requests for Entel Peru via WhatsApp and Facebook, resolving basic technical issues and escalating complex cases. Maintained professional service and met response time standards.
Agente de Soporte al Cliente
Teleatento del Perú (Movistar)
Jan 2018 - Feb 2019 (1 year 1 month)
Handled customer calls regarding technical configurations, provided effective solutions, and guided users on Movistar products and services. Escalated complex issues to advanced technical support.
Técnico en Farmacia
Farmacia Tacna
Jan 2024 - Present (2 years 7 months)
Provided customer service in medication dispensing and pharmaceutical products. Advised on proper use of over-the-counter medications, controlled stock, and handled cash register and sales invoicing.
Education
Degrees, certifications, and relevant coursework
Instituto Cibertec
Bachelor's Degree, Computer Science and Information Technology
2022 -
Pursuing a degree in Computer Science and Information Technology, with a focus on data analysis and business intelligence.
Instituto Arzobispo Loayza
Technical Degree, Pharmacy
2020 - 2023
Completed a technical degree in Pharmacy, gaining knowledge in medication dispensing and customer service.
Availability
Location
PeruAuthorized to work in
Job categories
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